REFUND AND CANCELLATION POLICY
We provide a dedicated procurement service. Because we purchase items specifically at your request from third-party UK retailers, our refund options are strictly limited.
1. Finality of Purchase
Please ensure all details (size, color, model, and quantity) are correct before completing your payment.
• Non-Refundable Status: We do not accept refund once payment and item had been made and purchased. Once our UK team has executed the transaction with the retailer, the funds are committed to the store, and the sale is considered final.
2. Pre-Purchase Cancellations
• If you change your mind before we have purchased the item, you may request a cancellation.
• However, if a payment has already been processed through our payment gateway, any refund issued will be minus a [Insert %] administrative/transaction fee to cover non-refundable banking charges.
3. Out-of-Stock Items
If an item becomes unavailable between the time of your payment and our attempt to purchase it:
• You will be notified immediately.
• You may choose an alternative item or request a full refund for that specific out-of-stock item.
4. Damaged or Incorrect Items
While we do not accept refund once payment and item had been made and purchased for “change of mind” reasons, we do protect our customers against errors:
• Wrong Item: If our UK team purchases an item that does not match your order specifications (e.g., wrong size or color), we will handle the exchange or provide a full refund.
• Transit Damage: If an item arrives broken, you must provide photo evidence to our Malaysian team within 48 hours of DHL delivery. We will assist in a claim or resolution on a case-by-case basis.
5. Service Fees
Our service and handling fees are payment for our labor and logistics management. These fees are non-refundable once the procurement process has started, regardless of whether the physical item is eventually returned to the UK retailer.
Any shipping costs or import duties originally paid are strictly non-refundable.